A brief list of Frequently Asked Questions

frequently asked questions


Week 1, Consultation and Design Phase:

Within 24 hours I will arrange a Skype/Facetime call in which to confirm what you want and get to know you and your brand ( this can be done by email if you prefer) Here we will begin creating initial designs to work out how your website will eventually look.

Week 2-4, The Build Phase:

I will show you the first draft of your website. Here you can let me know if I need to make any amendments or revisions. We will go through the website together, making sure each page looks how you imagined it would!

Week 4-6, Launch and Handover Phase:

Within 6 weeks you will have your brand new bespoke website! In this phase your website will go live, all SEO and search engine submissions will have been implemented.

I will have a detailed handover with you, to ensure you are happy and confident to maintain and work with your new WordPress Website. 

*Timeframes are dependent on clients responding and providing content, images, and approval promptly. We suggest you start getting all your information ready making sure you have all copy (wording for ‘About me’, Services, Home page), images, and social media profiles*


A responsive website is a website that adapts to the device it is being viewed on. For example, if you view a site on a laptop and then view the site on a mobile, you should have equally good experiences of that website but not the same experience. On the mobile, the website may have a slightly different design and content may have moved to make it easier to navigate and view utilising the controls available on a mobile device.

A mobile-friendly website will give you the same user experience when you view it on a mobile device as well as a large screen.  In contrast to the responsive website, there will not be a specific design for mobile usage, but the whole site will be designed and built in such a way that all features are available and equally usable on all size device.


SEO stands for search engine optimisation. It is a way of structuring your site and its content to ensure that you have the best chance of your website being returned to a good position when someone does a Google search for terms relevant to your business.


SSL stands for Secure Socket Layer and is a security protocol to enable you to access a website securely.  When you access a site which has SSL you will notice that the web address begins https:// rather than http:// (note the additional “s”). This means your interaction with that website is encrypted and information you enter can’t be stolen by hackers.

Google sees websites that use https:// as safe and the use of https may boost the ranking of your website over a non-secure website. As of January 2017, Google has started differentiating between those websites that are secure and those that aren’t secure in their Chrome browser. You may see either the word “secure” or an “I” at the start of the web address.  Users will have more confidence in clicking on your site if it is secure.


Web hosting is the provision of space on a web-server to store your website. The web hosting company will also provide connectivity to the server so your website can be accessed by people using the public internet.  You usually “rent” this space for a monthly fee. I use a server with Siteground. This fee is included in your website build for the first year, you will then be billed £120 annually or £10 monthly.


A domain name is the easy-to-read name of your website. For me it’s lucyjaynewebsitedesigns.co.uk.

When choosing a domain name it’s important to make it relatable to your business. Keeping short and pronounceable makes it easy to remember accurately. You should also use an appropriate domain name extension i.e. .co.uk, .net. .com etc

If you have a question I haven’t answered, please feel free to message via my contact page.